We’ve all been there - frustrated with a bad experience and tempted to share it online. A quick review can feel like a way to warn others and hold businesses accountable. But in the UAE, where defamation and cyber laws are quite strict, posting a negative review without careful wording could have unexpected legal consequences.
Are Negative Reviews Against the Law?
Not necessarily, but they do need to be written carefully. Unlike in some countries where defamation is a civil matter, in the UAE, it falls under criminal law. That means a review—whether accurate or not—could lead to fines, travel restrictions, or even legal proceedings if it is seen as damaging to a company’s reputation.
A Real-Life Example
A professional in Dubai posted an online review about a former employer, intending to share their experience. However, the company considered the comments defamatory, and legal action followed, causing unexpected complications for the former employer.
What to Keep in Mind Before Posting a Review
Stick to the Facts – Avoid exaggerations or making claims that can’t be verified.
Be Mindful of Wording – Harsh or emotional language could be misinterpreted as an attack.
Respect Privacy – Sharing private details or confidential company information can lead to legal concerns.
Consider Where You’re Posting – Even international review platforms can be subject to UAE regulations if the review impacts a local business.
How to Share Feedback Safely
Keep it Professional – Focus on what happened rather than personal opinions.
Use Constructive Language – Instead of "This place is terrible," try "I faced some challenges with service and hope they improve."
Reach Out Directly First – Many businesses appreciate the chance to resolve issues before they escalate.
Know the Law – Understanding local regulations can help avoid unintentional legal risks.
Final Thoughts
Sharing feedback is important, and businesses value honest opinions. However, in a country with strong defamation laws, it’s best to choose words wisely. A thoughtful, balanced review ensures your voice is heard—without unintended consequences.
FAQs
1. Can I be legally penalized for leaving a negative review in the UAE?
Yes, under the UAE Penal Code (Federal Law No. 3 of 1987), defamation and slander are criminal offenses. If your negative review damages a company's reputation, you could face penalties, including fines or imprisonment for up to 2 years under Article 372 of the Penal Code.
2. What are the consequences of posting a false review?
Posting false reviews can lead to serious legal repercussions. Under the UAE Cybercrime Law (Federal Decree-Law No. 5 of 2012), specifically Article 20, spreading false information online is considered cyber slander, and individuals can face fines and imprisonment. If found guilty, penalties include up to AED 500,000 in fines and up to 3 years in prison.
3. How can I leave feedback without facing legal risks?
To protect yourself legally, ensure your review is factual and non-defamatory. Avoid using harsh language or personal attacks, and refrain from sharing confidential or private business information. Consider addressing the issue directly with the business first. Constructive feedback is always safer.
4. Are reviews posted on international platforms subject to UAE law?
Yes, even if you post a review on an international platform, UAE laws can still apply. If the content affects a business operating in the UAE or damages a reputation, it falls under the jurisdiction of Federal Decree-Law No. (34) of 2021 On Countering Rumors and Cybercrimes, which governs online defamation and could lead to penalties for the reviewer.
5. What protections exist to avoid legal issues when posting a review?
To safeguard yourself legally, ensure your review is based on facts and free from exaggerations or personal attacks. If you have concerns about the company, reach out to them directly to resolve the issue before taking it online. Always be mindful of the UAE Cybercrime Law and UAE Penal Code to avoid legal complications.